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The client journey

How the BackHome Process Works

A clearer view of the six stages we use to understand, verify, agree, build, hand over, and manage a remote construction project.

Step 1

Scoping Project Requirements

We turn the first conversation into a working brief that captures the client's goals, priorities, constraints, future-use plans, and the decisions that must be made before technical work begins.

Documents and inputs

✓ Land location, plot number, map pin, or nearby landmarks
✓ Title deed, allotment letter, lease, sale agreement, or ownership documents available
✓ National ID or passport details for the client or legal owner
✓ KRA PIN where needed for Kenyan statutory processes
✓ Any existing drawings, approvals, surveys, site photos, or previous estimates
✓ Target property use, budget range, timeline, and preferred communication contacts

How this stage works

1 We hold a discovery call to understand the client's vision, property goals, intended use, and future plans.
2 We define the early scope, including the type of building, expected quality level, budget direction, and timeline expectations.
3 We identify the key requirements, decision makers, communication preferences, and information needed for the next stage.
4 We translate the conversation into a project brief that can guide due diligence, design, costing, and approvals.

What you receive

Project brief
Vision, requirements, and scope summary
Future-use and expansion notes
Recommended next step

Step 2

Verifying Site Readiness

We move beyond the client vision and test whether the land, documents, access, approvals, services, and local conditions can support the intended project.

Documents and inputs

✓ Ownership documents and owner identification
✓ Survey plan, mutation records, beacon certificate, or available boundary information
✓ County zoning, planning conditions, estate rules, or local restrictions where applicable
✓ Existing approval records, application references, or approval requirements
✓ Site access, water, power, drainage, road, slope, soil, and neighborhood context notes

How this stage works

1 We check the land and ownership documents for consistency and flag gaps that need formal review.
2 We assess site access, utilities, terrain, neighboring development, and practical construction constraints.
3 We review approval requirements and any planning conditions that may affect scope, cost, or timing.
4 We prepare a risk summary so the client understands what must be resolved before construction commitments.

What you receive

Land and document verification notes
Approvals review
Site and utility assessment
Risk assessment

Step 3

Locking Scope, Cost & Timeline

We turn the design and BOQ into a decision-ready plan, aligning the client on what will be built, what it should cost, how long it should take, and when funds should move.

Documents and inputs

✓ Confirmed project brief
✓ Site and due diligence notes
✓ Architectural drawings
✓ Structural drawings where required
✓ Mechanical, electrical, and plumbing notes where required
✓ Finish preferences, fixture level, roofing choice, windows, doors, and other quality expectations

How this stage works

1 Architects, engineers, or relevant consultants refine the design from the confirmed brief and due diligence findings.
2 We prepare or coordinate a detailed BOQ with itemized quantities, rates, assumptions, and provisional sums.
3 We agree the budget estimate, exclusions, contingencies, and any optional upgrades or trade-offs.
4 We define the construction schedule and map payments to clear milestones before work begins.

What you receive

Design package
Itemized BOQ
Budget estimate
Contingency guidance
Construction schedule and payment milestones

Step 4

Building With Live Evidence

We manage construction as a visible record, connecting site activity, materials, spending, approvals, and milestone progress to evidence the client can review remotely.

CCTV visibility is treated as project infrastructure

For suitable projects, we install solar-powered cameras with 4G/GSM connectivity so the client can see the site without depending on local Wi-Fi or grid power. The intended setup is similar to current 4G triple-lens solar CCTV units: wide coverage, pan/tilt viewing, weather-resistant outdoor mounting, remote mobile access, and recording or snapshot support. Camera availability still depends on mobile network strength, SIM/data availability, weather, equipment health, and safe mounting points, so we monitor uptime and combine CCTV with dated photos, videos, reports, delivery notes, and dashboard records.

Documents and inputs

✓ Signed agreement or accepted proposal
✓ Approved drawings, BOQ, scope, exclusions, schedule, and milestone payment plan
✓ Site access permission and local contact details
✓ Payment instructions and approval contacts
✓ CCTV placement approval, SIM/data plan, and site network check

How this stage works

1 We mobilize the site team, agree the reporting rhythm, and confirm the decision-making process.
2 We manage construction activity against the approved scope, BOQ, drawings, schedule, and milestone payment plan.
3 We provide dated photos, videos, CCTV visibility where installed, supervisor reports, and dashboard updates.
4 We link major procurement and payment requests to receipts, delivery notes, BOQ items, and site evidence.

What you receive

Construction progress reports
CCTV access details where installed
Photo and video evidence
Procurement, spending, and approval records

Step 5

Closing Out The Build

We treat completion as a controlled close-out, checking the work, resolving snags, reconciling records, and preparing the owner for occupation, rental, or long-term use.

Documents and inputs

✓ Approved drawings and variation records
✓ Inspection notes and snag list
✓ Supplier warranties, equipment manuals, and product records
✓ Payment records, receipts, delivery notes, and final account information
✓ Utility connection records and occupation or compliance documents where applicable

How this stage works

1 We inspect the completed work against the agreed scope and record snags.
2 We coordinate corrections, final checks, and practical completion confirmation.
3 We organize final evidence, warranties, receipts, approvals, and operational records.
4 We hand over keys, access details, and the project close-out record.

What you receive

Snag list and resolution notes
Handover pack
Final account summary
Keys, access details, documents, and warranties

Step 6

Operating The Asset

After handover, we help the completed property remain useful and income-oriented through tenant support, rent visibility, maintenance coordination, inspections, and owner reporting.

Documents and inputs

✓ Ownership and handover records
✓ Target rental strategy, rent expectations, and tenant profile
✓ Utility accounts, service contacts, and maintenance contacts
✓ Bank or payout instructions
✓ House rules, lease preferences, and approval limits for repairs

How this stage works

1 We prepare the property for occupation, marketing, or tenant onboarding where applicable.
2 We support rent collection reporting, arrears visibility, receipt tracking, and monthly owner updates.
3 We coordinate inspections, maintenance requests, repair quotations, and owner approvals.
4 We keep records so remote ownership remains visible and easier to supervise over time.

What you receive

Tenant or occupancy support
Rent collection and income summaries
Inspection and maintenance reports
Owner approval trail